So You Think You Can Dispatch…

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Finding a new job isn’t easy, but how many of you have thought about acquiring the position of – A POLICE DISPATCHER? Looking for a challenge? Like talking on the phone? Well, there’s a LOT MORE involved and 20+year Police Dispatcher Lisa Moore has compiled a good solid listing of what to expect if you “think you can dispatch” – inside this episode of Digitally Dispatched!

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Housekeeping

All of us have either seen or experienced 911 first-hand, but Police Dispatch Operator is ready to take your questions, feedback and stories to help share vital details with her growing listenerbase! What would you like to share? Contact her today!

— Interested in being a Guest on The Digital Dispatched Podcast? Connect with Lisa today!

Links from this Episode:

 

Questions Answered Inside this Episode:

  1. Lisa Moore emphasizes the importance of continuous learning in dispatching. How do you think the role of a dispatcher has evolved over the years, and what new skills might be required in the future?
  2. The episode highlights the complexity of dispatching and the overwhelming amount of information new dispatchers must learn. What strategies or support systems could be implemented to help new dispatchers navigate these early career challenges more effectively?
  3. Moore mentions that many applicants don’t fully understand the seriousness and complexity of dispatching. How can agencies better communicate the realities of the job to potential applicants to ensure a good fit?
  4. The podcast discusses the differences between working at smaller agencies versus high-pressure environments. What are the potential pros and cons of each setting for a dispatcher, and how might they impact job satisfaction and performance?
  5. Moore touches on the behind-the-scenes work that dispatchers do that often goes unnoticed. What are some ways to increase public awareness and appreciation for the full scope of a dispatcher’s responsibilities?
  6. The episode emphasizes the importance of adaptability and accepting change in dispatching. How can agencies foster a culture that encourages flexibility and supports dispatchers in managing the ever-changing nature of their work?
  7. Considering the various essential skills mentioned, such as communication, multitasking, and empathy, which do you think is the most crucial for a dispatcher’s success, and why?
  8. Moore discusses the transition from 10 codes to plain language in emergency communications. What are the potential benefits and challenges of this shift, and how can agencies ensure a smooth transition for their dispatchers?
  9. The episode highlights the dispatcher’s role in providing resources and guidance to citizens beyond immediate police assistance. How can dispatchers be better equipped and trained to handle these types of calls effectively?
  10. Moore encourages listener engagement and collaboration through her website. What other ways can dispatchers and agencies engage with the public to build trust, increase transparency, and foster a better understanding of the dispatching profession?

 

Timestamps Inside this Episode:

00:00: Dispatching: Continuous learning, evolving tasks, varied daily challenges.

05:07: Deciding on a dispatcher career? Evaluate agency pace.

09:05: Communication and multitasking are crucial job skills.

12:08: Thick skin and neutrality essential in dispute handling.

16:31: Providing resources and assistance for officers and citizens.

17:58: Think creatively to locate lost dementia patient.

23:16: Dispatchers handle warrants, answering calls, and more.

25:58: All agencies secure; monitoring ensures safety and control.

30:06: Adopting plain language improves communication between agencies.

31:26: Phonetics verify accurate communication, especially over calls.

 

Calls to the Audience Inside this Episode:

— What are YOU expecting when YOU choose to become a dispatcher? Tell us now!

— Ready to share your business, organization or efforts message with Lisa’s focused audience? Tell us now!

— Do you have feedback you’d like to share with Lisa from this episode? Share YOUR perspective!

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Tell Us What You Think!

Feedback is the cornerstone and engine of all great podcast. Be sure to chime in with your thoughts, perspective sand more.  Share your insight and experiences with Lisa by clicking here!

 

The Host of this Program:

The Digitally Dispatched Podcast Logo - Created by 2GuysTalking.Com - 500x500Lisa Moore: 

Lisa Moore has been a police dispatcher for 20 years and in this profession she has been a supervisor, a trainer and a peer speaker with the Critical Incident Training team where she is able to share some of her exciting, heart-wrenching and even some or her humorous 911 and police calls.  Lisa graduated from Kirkwood Community College in Cedar Rapids, Iowa with and Associates degree in Liberal Arts before attending the University of Iowa, in Iowa City and receiving a Bachelorette’s Degree in Elementary Education with a minor in Communications.
In addition to dispatching, Lisa is a trivia buff and claims to know a little bit about a lot of stuff.  Her other interests include listening to audible books and podcasts, all genres of film and television, and is a self proclaimed fast-foodie and loves discussing food and places she enjoys going as well as trying out new places. Lisa is looking forward to exploring the podcasting world and finding a place for her perspectives, knowledge and vast experiences.

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