The value of a 911 Dispatcher is clear – and so is the harm one (or in this case, two of them) can do. When you call 911, you expect there to be an answer, a voice, solutions and eventual satisfaction and safety. What happens when the DISPATCHER themselves chooses that “they ain’t got … Continue reading Not-So Precious Dispatcher Moments…
The detailed review of ABC’s “EMERGENCY CALL” are grand marathons of America’s GOLD LINE operatives (Dispatchers) in action. They are also – INCREDIBLY LONG. It’s time to take a different tack at revisiting the review and reaction of grand emergency-communication-laden content with the help of 20+ year Police Dispatcher Lisa Moore – but in … Continue reading Snackable: An ATV Accident in Alaska…
Most days you head into work, you put on the headset and you start taking calls some 911 emergencies, some not or you are dispatching the police to calls of service, again, sometimes emergencies and sometimes not and then you go home, sleep, and come back in to do it all over again. But … Continue reading When The Dispatcher Has To Call 911
Most of us drive the highways on a regular basis and as we do we see many things… We see litter, furniture, ladders and roadside memorials to honor people who have died on the highways as a result in a traffic crash. But we also see people WALKING along those busy highways! Sadly, those … Continue reading Not For The Faint Of Heart…
With advances in technology, you would think that getting lost or not knowing where you were would be a thing of the past, right? Not so. It doesn’t matter what age you grew up in or how tech savvy you are, the ability for paying attention to your surroundings is a skill that should … Continue reading I Know Where I Am – Do YOU?
March 2020, the Coronavirus, COVID-19 hit, and it hit hard. The virus does not discriminate. It doesn’t care what gender you are, your age, race, religion, or socioeconomic status. It attacks everyone across the board. People were told to stay home, work from home, stay away from friends and family that didn’t live inside your home. The … Continue reading When COVID Came to Dispatch
We see pursuits on TV and the big screen all the time in action movies and shows but what is a pursuit like in real life? Usually they are fast and scary and while we are white knuckling it through every twist and turn we are silently praying they everyone walks away safely and … Continue reading Pursuits
“The last moments of any critical call are usually the moments that stay with you, some even haunt you. Imagine hearing a frantic voice on the phone, you do your best to engage, to converse, to change the callers focus but nothing you say or do is going to change the outcome of that … Continue reading The Last Voice
The calendar is about to roll from the year we all want to forget – 2020 – to 2021, where everything changes, and all is anew – right? The thing that people have to remember is that the things that ail us, namely, the COVID-19 Virus, along with many other things, don’t keep a … Continue reading Have the COVID Conversation NOW – The COVID-19 Education Series
Can you imagine if everyone in the country had your phone number and the only time they called you on their worst day of their life? This is OUR reality. Strangers call us all day, every day, they call because they need something – it is a one-way relationship. I’m not sure I agree … Continue reading Emergency Call Perspective Review: A Real Police Dispatcher Reacts! (Season 1, Episode 2)