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It’s a blistery winter night in Calgary, Alberta, Canada.
SWAT operator Gary McDougall is sitting in waist high snow right now. He’s contemplating his career decisions.
As he knows there’s negotiators sitting warm and cozy, drinking coffee in a trailer.
It’s time we learned Gary’s transition from SWAT operator to negotiator and hear about his storied career.
It’s time for another episode of The Crisis Cop Podcast on The 2GuysTalking Podcast Network via WhatCopsWatch.Com…
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The Detailed Shownotes for This Episode of The Crisis Cop Podcast:
Looking for the detailed links, information and references used inside this episode? Read on below to find them all and remember to reach out to ask if there’s something else you’d like to see from this episode!
Timestamps for This Episode of The Crisis Cop Podcast:
- 00:00 Gary McDougall’s Transition to Conflict Solutions
- 03:50 Transitioning from SWAT Officer to Negotiator Role
- 08:28 Listen, Don’t Advocate, in Crises
“ - 12:21 The Power of Active Listening Skills
- 13:09 Active Listening: Cornerstone of Successful Relationships
- 17:51 Empathy, Rapport, and Crisis Negotiation Outcome
- 22:40 Crisis Negotiation Teams and Key Roles
- 23:42 Distinguishing Intelligence from Information in Negotiation
- 28:34 Expert Negotiators: Veterans and Fresh Perspectives
- 32:07 Cialdini’s Influence: Social Psychology Explained
- 34:23 Using Google Alerts for Negotiation Updates
- 36:26 Man Plots Disturbing Revenge Scheme
- 39:25 Balancing Humor in Delicate Interactions
- 46:02 Using Empathy in Crisis Conversations
- 49:11 Negotiation Success Beyond Outcome
- 50:35 Avoid Witnessing Potential Trauma Scenes
- 53:01 Experienced Crisis Negotiation Course Speaker
Questions Answers Inside This Episode of Cops and Robbers Talk:
- What factors led Gary McDougall to transition from a SWAT operator to a crisis negotiator? How did his background in SWAT influence his approach to negotiation?
- Gary McDougall talks about the importance of lifelong learning in crisis negotiation. How do continuous learning and training play a role in effectively handling crisis situations?
- How does Gary describe the relationship between SWAT teams and negotiation teams? Why is integration between these two teams considered crucial for their success?
- According to Gary, why might new negotiators often default to problem-solving too early in a negotiation? What is his advice to new negotiators to avoid this?
- Discuss the significance of active listening skills in crisis negotiation, as highlighted by Gary McDougall. How do these skills extend beyond professional settings into personal relationships?
- Gary mentions the use of empathy over sympathy in negotiations. How does understanding this distinction impact negotiation strategies, especially in high-stakes scenarios?
- Based on the conversation, how does Gary McDougall view the role of humor in negotiations? Under what conditions does he believe it can be effective?
- The podcast touches on the concept of a “failed negotiation.” Discuss Gary’s perspective on what truly constitutes a failed negotiation.
- What strategies does Gary suggest for new negotiators to break into the field and succeed during interviews or selection processes?
- Gary shared anecdotes and experiences from his career. How do personal stories and past cases contribute to the training and development of new negotiators?
Links from this Episode:
— Get All of Pat’s Books via Amazon Now!
– Crisis Cops: The Evolution of Crisis Negotiation in America
– Crisis Cop 2: More Stories from the Front Lines of Crisis Negotiation
– Calming the Chaos: My Life as a Crisis Negotiator in the St. Louis Area
- 2GuysTalking Podcast Network
- Link to the Network’s homepage to provide listeners with more background.
- 2GuysTalking Podcast Network
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Calls to the Audience Inside this Episode:
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The Host of this Program:
Pat Doering
Pat Doering began his career as a police officer in 1996 and has served as a Police Hostage Negotiator since 2004. He has received formal negotiation training from the FBI, the London Metropolitan Police (Scotland Yard), and the Negotiation Program at Harvard University. As a graduate of the FBI National Academy (Class 248), Pat continues to provide guidance, formal training, and leadership mentoring worldwide.
In 2024, Pat retired from his law enforcement career but remains dedicated to fostering the next generation of Crisis Negotiators. He conducts live, on-site training events and online workshops designed to sharpen the skills of those interested in crisis negotiation.
“My goal is to share the knowledge and experience I’ve gained throughout my career in high-stakes situations. My speeches will help you become a better communicator and listener. I am committed to teaching and training the future of crisis negotiations.”
— Pat Doering on Facebook
— Pat Doering on LinkedIn
— Pat Doering on Instagram
— Crisis Cop on the Web
— Crisis Cop on YouTube
The Guest Featured Inside this Program:
Gary McDougall:
Gary McDougall, a seasoned professional from Calgary, Alberta, Canada, dedicated 26 years to the police force, with nine of those years serving as a team leader and coordinator for the crisis negotiation team. After a fulfilling career in law enforcement, Gary transitioned to entrepreneurship by establishing Conflict Solutions, a training company. He now travels the globe as a speaker, sharing his expertise in crisis negotiation, workplace violence, business negotiation, communication skills, and conflict management. Through his work, Gary has the privilege of meeting and learning from incredible people worldwide.
The Producer of this Program:
Mike Wilkerson:
Mike Wilkerson Is the PodFather of St. Louis, and has been hosting, producing, concepting and enhancing podcasts since 2005. As a professional content creator, Mike has been making and documenting every mistake in the Podcasting industry so you won’t have to when you’re ready to begin. With thousands of of hours of business, marketing and life experience behind and in front of the mic and keyboard, he has created a vibrant and always-growing business tapestry via The 2GuysTalking Podcast Network.
As a perpetual student, Mike continues to foster interests in Crisis Negotiator Training, Firearms Instruction and helping people to find the next step in their career with an active interest in hunting light bulb moments.
— Mike Wilkerson on Facebook
— Mike Wilkerson on LinkedIn
— Mike Wilkerson on X
— Mike Wilkerson on Instagram
— 2GuysTalking on LinkedIn
— 2GuysTalking on YouTube
