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This week we are going to talk about customer service and looking at the customer experience to find places where you might be breaking the chain. The chain is that bond your customers have with you that means that when they need what you offer, they just come to you. When you break that chain it gives them a reason to go elsewhere or start shopping on price. Check out this blog post by Seth Godin to get the background on what we are discussing today.
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Listed in: Enter The Podcaster Matrix, Small Business Saturdays