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We are all after new customers, and trying to figure out this marketing strategy, or these customer service policies or another complex business “thing.” But many times we overlook the simple things and don’t realize that if we instead focused our efforts on these 3 simple things, our businesses will grow naturally. So we are going to talk about 3 things customers care about, how to focus and improve them and share stories of why these 3 things are so important. Plus we will have a special guest join us, my Dad, Monty Montgomery. Much of my take on businesses comes from what I learned from him and his extensive career as a CPA and long-time entrepreneur.
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